FAQs
Got a question? We might have answered it before!
👗 Abaya – Sizing & Care
Q: How do I choose the right abaya size?
A: Use our size guide available on each product page. If unsure, contact us—we’re happy to help!
Q: Are your abayas see-through?
A: Most of our abayas are breathable or made with non-transparent fabric. Product details will mention this clearly.
Q: How should I wash my abaya?
A: We recommend gentle hand wash or dry clean to maintain fabric quality and color.
💕 Lingerie – Fit & Comfort
Q: How do I find my correct lingerie size?
A: Use our size guide available on each product page. If unsure, contact us—we’re happy to help!
Q: Are your lingerie products comfortable for daily wear?
A: Yes, we focus on soft, breathable fabrics designed for all-day comfort.
Q: Is your packaging discreet?
A: Absolutely. All lingerie orders are shipped in plain, unbranded packaging for your privacy.
📦 Orders & Shipping / Returns & Exchanges!
Q: How long does delivery take?
A: Orders are usually processed within 1–2 business days. Delivery takes 3–7 working days depending on your location.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking link via WhatsApp or email.
Q: Are lingerie items returnable?
A: Due to hygiene reasons, panties items are non-returnable unless defective or incorrect.
Q: Can I return or exchange my order?
A: We offer exchanges within 7 days of delivery. Items must be unused, unworn, and in original packaging.
💳 Payments!
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and online payments.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking link via WhatsApp or email.
📞 Support
Q: How can I contact customer support?
A: Our Female Support always welcome, You can reach us via WhatsApp or Instagram. We usually respond within 24 hours.
